Privacy Policy

Last updated: September 29, 2025

Auravia ("us", "we", or "our") operates the https://auravia.co/ website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data You Provide:

• Name, email address, phone number, and mailing address.
• Billing and shipping details, payment information (processed securely by our third-party payment gateways), and order history.
• Any other information you choose to provide in contact forms, customer support inquiries, or product reviews.

Data Collected Automatically:

We also automatically collect certain information when you visit our website through cookies and similar technologies. This may include your IP address, browser type, device information, pages visited, and other usage data to enhance your experience and our site's functionality.

2. How We Use Your Information

We use the collected data for various purposes:

• To process and fulfill your orders, including managing payments, shipping, and providing you with invoices and order confirmations.
• To provide customer care and support, and to respond to your inquiries.
• To send you marketing communications, newsletters, or promotional offers if you have opted-in to receive them (you can opt out at any time).
• To improve and maintain our Service, including monitoring usage and analyzing trends.
• To detect, prevent, and address technical issues and potential fraud.
• To comply with legal obligations, such as tax and corporate law.

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who perform services on our behalf, but only for the purposes described in this policy. These include:

• Payment Processors (e.g., Stripe, Razorpay) to securely process your payments.
• Shipping and Logistics Partners (e.g., Blue Dart, Delhivery) to deliver your orders.
• Analytics Services (e.g., Google Analytics) to help us understand how our customers use the site.
• Marketing and Email Platforms (e.g., Mailchimp) to manage our newsletters and marketing campaigns.

We may also disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are used to enhance your browsing experience, such as remembering items in your shopping cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Security and Retention

We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. However, no method of transmission over the Internet is 100% secure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or other legal requirements).

6. Your Rights and Choices

You have certain rights regarding your personal information. Subject to local law, you may have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate personal data.
• Request the deletion of your personal data.
• Opt-out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise these rights, please contact us at info@auravia.co.

7. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to remove that information.

8. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, or country where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. Your continued use of the Service after any modification to the Privacy Policy will constitute your acceptance of such modification.

10. Governing Law

This Privacy Policy and any disputes arising out of it shall be governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts located in New Delhi, India to resolve any legal matter arising from the policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@auravia.co
• By phone number: +91 90614 09429